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Lowongan Kerja Baru Customer Service Officers di Xfers Jakarta

At Xfers, we believe in financial inclusion. As South-East Asia stands on the cusp of being an economic powerhouse in the coming years, there is a need to enable many individuals to step out of their marginalised financial environments. In empowering a speedier entry by digital financial service providers into these markets, we aim to bring equal financial opportunities to all, in the hope of alleviating financial hardship. By enabling and accelerating the setting up of digital financial businesses in this region through the Xfers API platform, these businesses will now be able to focus on their core function of providing financial services, in the shortest possible time, even in the most remote places, and all individuals will be able to access these services towards financial betterment. You will be responsible for creating fantastic customer experience, answering to customers’ and users’ inquiries, getting back to them in a timely manner.

Responsibilities

  • Be the point of contact for all customer inquiries  
  • Meeting Service levels and KPIs defined by the Company
  • Resolving all in scope enquiries and appropriate escalation when required
  • Follow-up on inquires not immediately resolved
  • Complete ticket logs and reports
  • Recognize, document and alert Team Leader of trends in customer inquiries
  • Recommend process improvements
  • Other duties as assigned

Requirement

  • Minimum language skills required; Read, write and interpret (Bahasa Indo and English)
  • Basic verbal communications in English
  • Must be flexible with shift working hours as there will be over time involved in the position to meet required deadlines
  • Experience with customer service/call centre related jobs is desired
Baca juga :   Loker Hotel November Aone Hotel Jakarta

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